We want every seller and buyer on The Pataudi to feel comfortable paying us. This Refund Policy explains exactly when a refund is possible, when it is not, and how to request one. It applies to every rupee you spend on the platform — credits, subscription plans, and listing boosts.
1. What you can pay for on The Pataudi
- Credits — used to unlock a seller's contact details on an owner listing.
- Subscription plans — monthly or yearly access with a bundle of credits and featured slots.
- Listing boosts — a one-time paid slot that pushes your listing to the top for a fixed duration.
2. Refund windows at a glance
| Item | Refundable? | Window |
|---|---|---|
| Unused credits | Yes | Within 7 days of purchase |
| Partially used credits | Pro-rated | Within 7 days of purchase |
| Subscription plan (never used) | Yes | Within 48 hours |
| Active listing boost | No | Non-refundable once live |
| Failed / duplicate payment | Full | Auto-reversed in 5–7 days |
3. When we always refund
- Your card was charged but credits or subscription did not activate on your account.
- The same order was billed twice by the payment gateway.
- Your listing was removed by our team for a reason that turned out to be a mistake on our side.
- The platform was unavailable for more than 24 continuous hours during a paid boost window — we credit the lost days back.
4. When we do not refund
- Credits already spent to unlock a seller's contact — the contact stays visible to you permanently.
- Boosted listings that are already live, even if you decide to withdraw the listing early.
- Accounts suspended or listings removed for violating our Terms (fake listings, spam, banned categories, fraud).
- Change of mind after a subscription has been used to unlock at least one contact or post a promoted listing.
5. How to request a refund
- Email sales@thepataudi.com from the address linked to your account.
- Include your Razorpay payment id (starts with
pay_) and a short reason. - Attach a screenshot if a duplicate charge or failure is involved.
We reply within one working day. If approved, the amount lands back in the original payment method within 5 to 7 business days — the exact time depends on your bank or UPI app, not us.
6. Chargebacks
Please write to us before raising a chargeback with your bank. A chargeback that turns out to be avoidable freezes your account until it is closed by the bank and adds a fixed fee that we may pass on. Ninety-nine percent of issues are resolved by a short email.
7. Questions
Anything unclear? Mail sales@thepataudi.com, call +91 9467458749, or ping us on WhatsApp. We'd rather over-communicate than lose your trust.