All payments made on The Pataudi are non-refundable unless expressly stated below. Please read this policy carefully before purchasing any plan or badge.
1. Subscription plans (buyer credits & seller quotas)
- Buyer credit plans (₹199 / ₹249 / ₹399) and seller listing top-ups (₹199 / ₹299 / ₹599) are non-refundable once activated on your account.
- Any credit that has been used to unlock a seller contact is treated as consumed — no refund is possible on used credits.
- Seller listing quota purchases stack on top of your existing quota and never expire until used — they are non-refundable after purchase.
2. Verified Seller Badge
The Verified Seller Badge (₹249, one-time, lifetime) is strictly non-refundable under all circumstances. It is a lifetime add-on with no expiry — please buy only if you are sure.
3. Exceptions where we do refund
Refunds may be considered only in these cases:
- Technical error from our side (your card was charged but no credits or listing quota were added to your account).
- Duplicate payment for the same order via the payment gateway.
4. How to request a refund
- Email sales@thepataudi.com from the address linked to your account.
- Include your Razorpay payment id (starts with
pay_) and a short reason. - Attach a screenshot if a duplicate charge or failure is involved.
5. Processing
If a refund is approved, the amount is credited back to the original payment method within a reasonable timeframe — typically 5 to 7 business days, depending on your bank or UPI app.
6. Questions
Anything unclear? Mail sales@thepataudi.com, call +91 9467458749, or ping us on WhatsApp.